Legal

Privacy Policy

1. Who We Are

SYN LTD ("we", "us", or "our") is the data controller for the personal information collected on this website.

Registered Office: Crown House, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Company Registration: 09243303

2. The Data We Collect and Why

We process your information under the lawful basis of our legitimate interests to communicate with you and provide customer support.

Contact Form: When you submit an inquiry, we collect your name, email address, company name (if provided), and message. Inquiry data is processed on our servers and emailed to us. Cloudflare Turnstile is used to block automated spam; Cloudflare receives the challenge token and your IP address for that check.

Live Chat: If you choose to use our Live Chat for sales queries, we collect the name and email address you enter. To help us route your query and assist you effectively, the chat software also automatically captures your IP address and general geo-location (e.g., city or country).

3. Cookies and Tracking

We prioritize your privacy. We do not use web analytics (such as Google Analytics) or cross-site tracking scripts.

The only cookies active on our site are functional cookies required to operate our third-party Live Chat widget, Cloudflare Turnstile, and to maintain your chat session if you choose to interact with Live Chat.

4. Data Sharing

We do not sell, rent, or trade your personal information. We only share data in the following limited circumstances:

Service Providers: We use a secure third-party provider to power our Live Chat feature, and Cloudflare Turnstile to protect the contact form from bots. They act as data processors and are legally bound to keep your data secure.

Legal Requirements: We may disclose your information if strictly required to do so by UK law.

5. Data Retention

We keep your personal data only for as long as is reasonably necessary to resolve your inquiry, provide you with our services, or comply with legal obligations.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.

Rectification: Ask us to correct inaccurate or incomplete data.

Erasure: Request that we delete your personal data.

Restriction & Objection: Ask us to limit or stop processing your data.

Portability: Request a copy of your data in a machine-readable format.

If you have any questions or comments about this Privacy Policy, please contact us at [email protected].

Effective Date

02/09/2026